Shipping & Delivery Policy

Orders placed through enarpshlkv.com are processed after payment confirmation.

1. Order Preparation Time

Orders are prepared within approximately [1-3 business days], depending on product availability and order volume.

During campaign periods, public holidays, high-demand periods or special production processes, preparation times may vary.

2. Domestic Delivery Within Türkiye

Estimated delivery time within Türkiye is [1-3 business days] after the order is handed over to the courier company.

3. International Delivery

Estimated international delivery time is [X-X business days], depending on the destination country, courier company and customs procedures.

International delivery times may vary due to customs checks, local regulations, public holidays, courier delays or force majeure events.

4. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, local charges and similar costs are the responsibility of the buyer.

These charges are not included in the product price or shipping fee unless expressly stated otherwise.

The seller is not responsible for delays, restrictions, customs holds or additional costs arising from the laws, regulations or customs procedures of the destination country.

5. Delivery Address

The buyer is responsible for providing a complete and accurate delivery address.

The seller is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information provided by the buyer.

6. Shipping Tracking

When the order is shipped, tracking information may be sent to the buyer by e-mail or SMS.

7. Damaged Packages

The buyer should check the package at the time of delivery.

If the package is damaged, opened, torn or crushed, the buyer is advised to request a damage report from the courier and contact info@enarpshlkv.com.

8. Unclaimed Packages

If the package is not collected by the buyer, cannot be delivered due to the buyer’s absence or is returned to the seller, additional shipping fees may be requested for re-shipment.